Privacy Policy

Last updated: October 2026

This Privacy Policy explains how Manse Core Group Limited collects, uses, stores and protects personal information in connection with www.themansemethod.com, The Manse Method® practitioner training, certification, quality assurance and practitioner-directory activities.

Manse Core Group Limited is the data controller for the personal information described in this policy.

Company number: 14400824

ICO registration: ZB629107

Email: info@themansegroup.com

1. Information we may collect

Depending on how you interact with us, we may collect:

Website and enquiry information

• name;
• email address;
• telephone number;
• organisation or professional role;
• enquiry details;
• correspondence with us.

Training applications

• professional background;
• qualifications;
• relevant professional memberships;
• work experience;
• information supplied through an expression of interest;
• notes relating to pre-training conversations;
• booking and attendance information.

Payment information

Payments may be processed by a third-party payment provider.

We do not normally receive or store full payment-card details ourselves.

We may retain transaction references, amounts, invoices and accounting records.

Training and certification records

We may retain:

• attendance records;
• assessment results;
• written case studies;
• video case studies;
• certification dates;
• certificate expiry dates;
• annual quality-assurance records;
• records of certification status;
• relevant professional correspondence.

Practitioner-directory information

For practitioners listed publicly, we may publish information supplied or approved for that purpose, such as:

• name;
• photograph;
• professional qualifications or credentials;
• biography;
• general location;
• whether services are offered online or in person;
• website;
• professional email address;
• professional telephone number.

Client material contained in practitioner submissions

Practitioners may submit client-session recordings or case information for certification or annual quality assurance.

Such material may contain personal information about the practitioner’s client and, in some circumstances, information relating to health, emotional wellbeing or other special-category personal data.

Practitioners are responsible for obtaining the appropriate informed consent and satisfying their own data-protection obligations before recording and submitting client material.

We use submitted material only for the purposes communicated in connection with assessment, certification or quality assurance unless separate appropriate permission has been obtained.

2. Why we use personal information

We may use personal information to:

• respond to enquiries;
• assess expressions of interest;
• administer training bookings;
• deliver practitioner training;
• process payments and maintain financial records;
• assess certification work;
• conduct annual quality assurance;
• maintain certification records;
• operate the practitioner directory;
• communicate with practitioners;
• provide practitioner support;
• maintain professional and training standards;
• protect The Manse Method® trade mark and intellectual property;
• manage complaints or professional concerns;
• comply with legal and regulatory obligations;
• protect the security and integrity of our website and systems.

3. Lawful bases

Depending on the activity, we may rely on one or more lawful bases under UK data-protection law.

These may include:

Contract — where processing is necessary to take steps at your request before entering into a contract or to provide training or related services you have purchased.

Legal obligation — where we must retain or process information to comply with a legal requirement.

Legitimate interests — where processing is reasonably necessary for our legitimate interests, including administration, professional standards, quality assurance, security, record keeping, protection of intellectual property and operation of our practitioner network, provided those interests are not overridden by your rights.

Consent — where we specifically ask for consent, for example for certain communications, optional publicity or uses of personal information that require consent.

Where special-category personal data is processed, an additional lawful condition must also apply. Where client-session material relies upon explicit consent, the relevant practitioner must ensure that appropriate consent has been obtained before submission.

4. Practitioner responsibility for client information

A practitioner must not submit a client recording, case study or other identifiable client information unless they are legally and professionally entitled to do so.

Before submission, practitioners must:

• explain the purpose of the recording or material;
• explain that authorised Manse personnel may review it;
• obtain any consent required;
• minimise unnecessary identifying information;
• use the approved submission route; and
• comply with their own privacy notice, professional obligations and data-protection responsibilities.

Client material submitted for assessment or quality assurance is not made public.

5. Sharing personal information

We may share information where reasonably necessary with:

• staff and authorised assessors;
• trainers;
• professional advisers;
• accountants;
• IT, website and hosting providers;
• email and communications providers;
• booking, form or payment providers;
• cloud-storage providers;
• professional or regulatory bodies where required;
• courts, law-enforcement bodies or public authorities where legally required.

We do not sell personal information.

Where we use service providers, we seek to use providers that offer appropriate data-protection and security safeguards.

6. International transfers

Some third-party technology providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal mechanism or safeguard is in place where required.

Details of relevant safeguards can be requested from us.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, certification, professional-standards and dispute-resolution requirements.

Retention periods vary depending on the information.

For example:

• ordinary enquiries may be deleted when no longer reasonably required;
• financial records are retained for the period required by tax and accounting law;
• certification records may be retained for longer so that we can verify historic certification status;
• practitioner-directory information is normally retained while a practitioner is listed and for an appropriate administrative period afterwards;
• assessment and quality-assurance material is retained only for as long as reasonably required for assessment, review, moderation, complaint handling or applicable professional requirements.

We will document specific retention periods for practitioner client-session recordings within the assessment and quality-assurance process.

8. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to practitioner assessment and quality-assurance materials is restricted to people who require access for the relevant purpose.

No internet transmission or storage system can be guaranteed to be completely secure.

9. Your rights

Depending on the circumstances, UK data-protection law may give you rights to:

• access personal information we hold about you;
• correct inaccurate information;
• request deletion of information;
• restrict certain processing;
• object to certain processing;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent; and
• complain to the Information Commissioner’s Office.

Some rights depend on the lawful basis being used and are not absolute.

To exercise a right, contact info@themansegroup.com.

10. Your right to object

Where we rely on legitimate interests to process your personal information, you have the right to object to that processing in appropriate circumstances.

You may contact us at info@themansegroup.com.

11. Marketing

We will not send electronic direct marketing where consent or another legal basis is required unless the relevant requirements have been met.

You can opt out of marketing communications at any time.

Administrative messages concerning training, certification, annual quality assurance or an existing professional relationship are not marketing messages.

12. Third-party websites

Our website may link to external websites or services.

Those organisations operate under their own privacy practices, and we are not responsible for their websites or privacy policies.

13. Children

The practitioner training is intended for adults.

The website is not designed to collect personal information directly from children for practitioner-training purposes.

14. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version will be published on this website.

15. Contact and complaints

For privacy questions or requests, contact:

Manse Core Group Limited

Email: info@themansegroup.com

ICO registration: ZB629107

Registered office: The Manse, 4 Mill Lane, Brigstock, Kettering, NN14 3HG

You also have the right to complain to the UK Information Commissioner’s Office if you are concerned about our handling of your personal information.